Factors Associated with Work Fatigue (Burnout) Among Employees in the Outpatient Department (OPD) of JEC Eye Hospital Menteng Jakarta in 2025

Abstract

Hospitals are complex health care organizations with high demands on various fronts. Burnout is a syndrome caused by chronic work stress characterized by emotional exhaustion, depersonalization, and decreased self-accomplishment. This phenomenon is often experienced by healthcare workers, including OPD employees of eye hospitals. To determine the factors associated with work fatigue (burnout) in OPD employees of JEC Eye Hospital Menteng Jakarta in 2025. This research method uses a quantitative analytical method with a cross-sectional design. The research sample was a total population of 58 OPD employees of JEC Eye Hospital Menteng. Data were collected through the Maslach Burnout Inventory (MBI) questionnaire, workload, work shift, length of service, and social support. Analysis was carried out univariately and bivariately with the Chi-Square test (α = 0.05). Results: A total of 58.6% of respondents experienced high category burnout. There was a significant relationship between work period and burnout (p=0.042; OR=3.949), work shift with burnout (p=0.000; OR=16.250), workload with burnout (p=0.000; OR=29.133), and social support with burnout (p=0.000; OR=6.333). Heavy workload was the most dominant factor. Conclusion: Factors related to burnout in OPD employees of JEC Eye Hospital Menteng were workload, work shift, work period, and social support. Heavy workload was the most dominant factor. The World Health Organization (WHO) through ICD-11 has classified burnout as a work-related phenomenon.